Paul B. Cook

1799 N. 950 W. #36, Provo, Ut 84604

801-361-8408 or 801-356-8256 – paulcook0001@yahoo.com

 

Summary

• Over fifteen years of experience in the Information Technology Industry.
• Programming Languages: Microsoft Visual C++, Borland C++, Visual Basic, HTML, XML, PHP, .NET, Visual Fox Pro, Dbase, Clipper, Cobol, RPG II, Java, Microsoft C#, Winrunner
• Network administration and maintenance: Windows NT 3.5, Windows 95 Novell 4.1 and Novell 2.15
• Systems Developed: Production Control, Accounting, Inventory, Payroll, Business Taxes, Billing, Quality Assurance, and On Floor Reporting. 
• Databases used and administrated: Sybase, SQL, Postgrass, Oracle, and Microsoft Access
• Developed application modules using Business Objects.
• Bilingual: Spanish and English.

 

Experience Highlights

04/2010 – Present              Check Into Cash, Orem UT

• Manage Store, Collections, and Marketing.

 

02/2008 – 01/2010              APEX Alarm, Provo, UT

Workforce Management

• Manage TotalView Software for Customer Support and Data Entry Departments.
• Create Schedules for Customer Support and Data Entry Employees
• Forecast call volume and man power requirements
• Manage Time Off Manager (

 

09/2005 – 08/2007      Tomax, Salt Lake City, UT

QA Engineer

• Manual and Automated Software Testing.
• Tested software written in Java and C++
• Used Oracle database
• Tested on multiple platforms: Linux and Windows
• Developed automated tests in Winrunner

 

05/2005 – 07/2005      Excelgraphics, Provo, UT

Contract  Work - Computer Programmer

• Develop and made alterations on Special Applications in C++ and  .Net: Whip (Inventory) Control.  Die (Inventory) Control, and Estimating Request Form.

 

11/2004 – 05/2005      Excelgraphics, Provo, UT

Computer Programmer, Database Administrator

• Manage EPACE software and databases
• Write and maintain reports written in Crystal Report Writer

 

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• Develop Special Applications in C++ and  .Net: Whip (Inventory) Control.  Die (Inventory) Control, and Estimating Request Form.

 

06/2004 – 07/2004              Whistle Software, Orem, UT

Contract Work

• Developed a Web application for Whistle software.  Software was written in C++.

 

01/2004 – 09/2004      Teleperformance USA, Orem, UT

Customer Service

 

04/2002 – 11/2003      ADT Security Services, Bradenton, Fl

EDO, Inbound, IPOD, and ACT Operator

• Dispatch Emergency alarms in both English and Spanish
• Receive Inbound calls in both English and Spanish
• Process data requests.

 

01/2002 – 03/2002              Chalker Technologies, Inc. Coconut Creek, FL

Contract Work

• Developed the European version of the Sems Software for Footlocker.  Software was written in C++ and used Sequel Server.
• Database used was Sybase.

 

05/2000 – 09/2001              Freedom Scientific, Inc., St. Petersburg, FL

Senior Programmer

• Duties included analysis and programming of software for the blind and visually impaired.  Programming was done in Microsoft Visual C++. 
• Designed and developed the GUI interface for Connect Outloud, JAWS for Windows 4.0, and maintained the security module.  All development was done using MFC.
• Performed the initial steps in converting the security module into a true COM object. Worked with other developers making modifications on a custom SAPI speech synthesizer.  Modified a custom text editor so it could use several Microsoft Word drivers.

 

12/1996 – 04/2000              Arthur Andersen LLP, Sarasota, FL

Senior Programmer

• Duties included technical analysis and programming of Tax Software.  Programming was done in Microsoft Visual C++ and Basic.  Development in C++ was done using MFC.  Worked with COM objects.  Developed I/O and engine modules for the A+ Tax Product.  Developed and implemented modules for 1065, 1120 and 1120S Federal Tax Forms.  Worked with Access Databases and Crystal Report Writer.

 

 

 

 

 

 

 

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11/1989 – 11/1996              MACA Supply Company, Springville, UT

Computer Specialist

• Duties included Netware Administration, software analysis and programming of foundry related software, purchasing of computer related equipment, installation and maintenance of computer and network hardware, maintenance of the accounting and production databases.  Programming was done in Microsoft Visual C++, Visual Basic, Visual FoxPro and Clipper. 
• Developed the following systems: Production Control and Billing, Payroll, Quality Assurance, Accounts Receivable, and On Floor Reporting.  Installed Novell Network and Microsoft NT Network.
• Initial Analysis and design for Inventory Control and Planning Module.

 

1986 – 1989              Control Data Systems, Guatemala City, Guatemala

Software Manager

• Duties included management and control of personnel and software projects, customer relations, and Novell network administrator.  Software systems produced were Accounting – General Ledger, Inventory Control and Planning, Accounts Receivable, Accounts Payable, Importation and Taxes Control.  Systems were produced in RM COBOL, Clipper and RPG II.

 

Education

• University of Phoenix, Tampa, FL, course work in Information Systems
• Brigham Young University, Provo, UT, course work in Geological Engineering
• Utah Valley Community College, Orem, UT, course work in Electrical Technology
• Steven Henegars College of Business, Provo, UT, Ass. Degree in Computer Science

 

 

References:

Anthony Johnson                            Check Into Cash                            (801) 759-2902

Jeff Young                                          Tomax                                                        (801) 842-7963

Javier Chavez                                          Tomax                                                        (801) 924-6971

Jack Kemp                                          Excelgraphics                                           (801) 377-7731          

Eric Andersen                                          MACA Supply                             (801) 489-3663          

Clair Andersen                            MACA Supply                             (801) 489-3663          

Andres Gonzales                            Freedom Scientific                                (727) 531-2098            

Ralph Ocampo                            Freedom Scientific                            (727) 939-1719